Communication is the passing of
information between two or more people. It involves
a two-way process of giving and receiving information
and involves both verbal and non-verbal communication.
Common communication difficulties
Following an ABI, a person
may have difficulties with expressive communication
such as speech, writing; or with receptive communication
i.e. understanding what’s been said or being
able to read. A person may also have problems with
the rules of conversation, which may lead to problems
in work and social settings.
Dysarthria occurs
when the muscles involved in the production of
speech are damaged as a result of the ABI. This
can result in slurred, slow or low tone speech,
which can lead to the person being difficult to
understand.
Dysphasia refers
to any impairment of speech, and can be divided
into receptive aphasia and expressive aphasia:
- Receptive dysphasia:
difficulty with language due to dame to the brain
in speaking and writing
- Expressive dysphasia:
difficulty talking and expressing ideas
- Global dysphasia:
occurs when both condition and present
Dyspraxia occurs
when speech muscles are unaffected but saying words
in conjunction with others in a consistent way
is difficult.
Dysnomia is
when the person’s speech flows normally but
they cannot find the right word.
Problems with receptive
skills may include:
- Poor recognition of words
- Requiring things to be repeated
- Difficulty with the speed, complexity
or amount of information received
- Not paying attention in conversations
- Not understanding what is said
- Difficulty understanding instructions
- Difficulty with abstract skills
in understanding humour, puns, sarcasm and metaphors
Problems with expressive
skills may include:
- Difficulty producing specific
words
- Incorrect use of language – grammar
and the order of words
- Minimal responses when detail
is required in an answer
- Poor spelling and difficulty
in learning new words
- Repeating the same thing over
and over (perseveration)
- Trouble with writing long sentence
A speech and language therapist
can help with difficulties in the production of speech
by helping to strengthen muscles, increase movement
of the mouth and tongue, breathing exercises and
slowing down speech. In extreme cases, and alternative
means of communication may be provided.
Strategies for expressive
language
- Speak slowly with long pauses
- Don’t rush, stay calm
- Demonstrate your difficulties
so that others can be aware and prepared
- Try to use short sentences with
familiar words
- When stuck for a word, try to
think of an alternative or explain it
- Try to plan what you’re
going to say in advance where possible
- Use gestures, pictures or other
non-verbal communication
- Getting the message across is
what’s important, not having the words exactly
right
- Reduce background noise and
other distraction
Strategies for receptive
communication
- Ask people to slow down or simplify
what they’re saying
- Ask people to repeat what they
have said or check back to ensure that you have
understood the person
For care givers or partners
- Give the person time, don’t
speak for them
- Establish eye contact
- Don’t be afraid to say
you have not understood
- If you understand part of what
has been said, repeat the words back so the person
does not have to repeat that bit again
- Always check that you have been
understood
- Include the person in the conversation
- Avoid speaking loudly
- Avoid being shocked by swearing
as it may occur a lot
- Remember that a difficulty expressing
language, does not mean that the person has difficulty
in intellect
- Use gestures, and other non-verbal
communication to aid understanding
- Encourage all efforts to communicate
- Alert the person to changes
in the topic of conversation
- Use direct specific questions
- Don’t force the person
to speak
- Watch the person’s lips
carefully as it may help understanding
- Turn off / avoid distractions
especially when discussing important topics
- Consider the time of the day,
some people become fatigued at certain times of
the day
Other factors that influence communication
are a person’s insight, attention, memory,
self-monitoring, rigidity, concreteness and organization.